ITSM Software

1. Number of employees 2. Number of IT staff 3. Current ITSM solution 4. Cloud or on-premise 5. If on-premise, do you have a cloud migration strategy? 6. If yes, please share more details, including budget allocation. 7. Number of licenses 8. Length of contract 9. Contract expiry date 10. Contract review date 11. Annual cost of contract 12. Total cost of contract 13. Person responsible for the software and their contact details 14. Person responsible for any future projects on reviewing or replacing the software and their contact details

FOI Reference : 1155889
Received Date: 22/01/2024