Contact Centre
Contact Centre a. How many contact centre agents do you have? b. Please confirm the manufacturer of your contact centre system(s) that are currently in place? c. Please confirm which channels you are using today? (I.E. voice, web chat, social media direct messaging, SMS, email, WhatsApp) d. When is your contract renewal date (Month/Year)? e. What is the name of the 3rd party that provides maintenance / support your contact centre system(s)? f. Who in your organisation is ultimately responsible for the contact centre system? - please provide job title at the least. g. When are you next reviewing your contact centre solution?
FOI Reference : 1682993
Received Date: 05/07/2024