Complaints Handling and Investigation
1. The number of staff currently working in the Complaints section of the Information Governance and Complaints Department. 2. The number of those staff utilised as investigating officers on behalf of Pembrokeshire County Council. 3. The minimum investigative qualification or relevant experience required to investigate complaints on behalf of Pembrokeshire County Council. 4. The number of complaints received by Pembrokeshire County Council in 2022, 2023, 2024 and 2025 to date, broken down into each year. 5. The number of complaints formally investigated in each of the last 4 periods listed in question 4, broken down into each period.. 6. Of the complaints identified in question 5, how many were substantiated, again broken down into each identified period.. 7. How many of the complaints recorded in teach of the four periods identified in question 4 have been referred to the Ombudsman, again broken down into each period? 8. How many of the complaints referred to the Ombudsman were substantiated by them, again the reply to be for each period. 9. The definition of 'independent investigator' as referenced in PCC Compliments Concerns and Complaints policy. 10. The number of complaints investigated by an 'independent investigator' in each of the time periods identified in question 4.