Community equipment and wheelchair services
(1) a. What is the model of delivery for your community equipment and wheelchair services? e.g., is it an in-house service or is it commissioned externally b. If external please provide name of provider? (2) a. How is the service funded? b. Is there the ability to increase the budget if needed based on increasing demand, prices, and workforce? (3) a. Do you have service expectations and standards? b. What controls and/or measures are used to ensure compliance e.g., Service Level Agreement or Key Performance Indicators? Would be happy to share these? (4) How do you support co-production and ensure that the voice of the user is embedded in service design and delivery? (5) What self-assessment, self-pay options do you offer as part of the community equipment service? (6) What ordering systems/case management and reporting software/applications do you use? (7) How do you manage your catalogue in respect of standard and non-standard (specialist equipment) ordering? (8) Is there anything else you can tell us that would be useful or of interest?