Technology Enabled Care (TEC) and Telecare Contracts
I am seeking information regarding your council's current Technology Enabled Care (TEC) and Telecare service contracts. For clarity, this includes any commissioned services or supply contracts related to telecare monitoring, call handling, equipment provision, installation, responder services, digital TEC solutions, sensors, alarms, dispersed alarm units, or any broader technology-enabled care systems used to support service users. Please note that if Telecare contracts are separate from broader TEC contracts, I would like information on both. Where multiple suppliers are used (for example: one for call handling and another for equipment), please provide information for each contract individually. Please provide the following information for each TEC / Telecare contract currently in place: 1. Contract Supplier Which organisation(s) currently hold the contract(s) for delivering Technology Enabled Care services and/or Telecare services? 2. Contract Scope A brief description of what each contract covers (e.g., call monitoring, equipment provision, installation, response services, digital solutions, etc.). 3. Contract Start and End Dates 3a. When did the contract begin? 3b. When is the contract due to expire? 4. Contract Extensions / Break Clauses 4a. Does the contract include any extension options? If so, please state the length and whether any extensions have been exercised. 4b. Does the contract include a break clause? If yes, please provide details. 5. Key Deliverables and KPIs Please provide the key performance indicators (KPIs), service-level agreements (SLAs), or core deliverables included in each contract. 6. Performance Against KPIs Is the current supplier meeting the KPIs and SLAs defined in the contract? (A simple 'yes/no' response is sufficient, though further detail is welcome.) 7. Total Contract Value 7a. What is the total value of each contract? 7b. If the full contract value is not available, please provide the annual spend or estimated annual value. If any elements of the information are held in separate documents, please feel free to attach them. If your authority does not currently commission Technology Enabled Care or Telecare services, please confirm this.