I am writing to request information under the Freedom of Information Act 2000 regarding formal complaints received by Pembrokeshire County Council's Adult Social Services. Please provide the following information for the financial years 2023/24, 2024/25, and 2025/26: 1. Complaint Volume: How many formal complaints were recorded by Adult Social Services where "poor communication," "lack of consultation," "failure to document the service user's wishes," or "inaccurate representation of values/wishes in case notes" was identified as a primary or secondary factor? 2. Financial Redress: What was the total amount of financial compensation, goodwill payments, or formal redress paid out by the council to complainants for upheld social care grievances relating directly to communication or procedural assessment errors during these years? 3. Ombudsman Referrals: How many social care complaints regarding communication or capacity processes were escalated to the Public Services Ombudsman for Wales during this timeframe?

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