Ambient Voice Technology and AI Note-Taking in Social Care
Please provide the following information regarding the use of ambient voice technology (AVT) and AI-assisted note-taking within Pembrokeshire County Council's adult and children's social care services. For clarity, this includes tools that record, transcribe, summarise or generate notes, assessments or case records from conversations, such as Magic Notes (Beam), Microsoft Copilot or equivalent products. 1. Current and previous use Does the council currently use, or has it piloted, trialled or discontinued within the last 24 months, any such technology? Please identify the supplier, product and whether it is in active use, under trial or discontinued. 2. Services and users For each product identified, please provide: - Whether it is used in adult social care, children's social care or both. - The teams or service areas using it. - The number of users or licences, where recorded. 3. Contract value and pricing Please provide: - The annual contract value or total committed expenditure. - The pricing model (per user, per recording hour, fixed fee or other). - The contracted unit price or licence cost, where recorded. 4. Usage volumes Please provide, where held: - The number of recording hours or conversations processed in the last 12 months. - The number of recording hours included in the current contract or purchased bundle. 5. Contract dates Please provide: - Contract commencement and expiry dates. - Any available extension options and whether these have been exercised or committed to. 6. Procurement route Please identify the procurement method used, including any framework (such as G-Cloud), direct award, competitive tender or free pilot arrangement. 7. Future plans Where the council is not currently using AVT or AI note-taking, please provide any recorded information identifying whether a pilot, evaluation or procurement is planned, including anticipated timescales and the service leading the work.