ITSM Software Expenditure
I am writing to request information under the Freedom of Information Act regarding the running costs of your IT service management system (ITSM) at your organisation. Specifically, I am requesting information on the following: 1. Running costs: Please provide the past 3 years costs (for clarity, these refer to your financial year whatever that may be). Item 2024 2023 2022 Total 1.1 Implementation 1.2 Subscription / Licencing 1.3 Support 1.4 Professional Services (project work etc) 1.5 Managed Services (where applicable) 1.6 Approximate Staff costs ass'c with running the platform And/Or 1.7 Number of FTE associated to platform operations (if unable to provide answer to 6) 2. Implementation: if your system was implemented in the last 3 years, please provide the start and finish date or duration of this implementation project 3. Service Management System Vendor: Which vendor provided the service management system software (e.g., ServiceNow, Jira Service Management, Halo, Freshservice, Ivanti, Xurrent/4me, ManageEngine etc.)? 4. Scope: Please provide the business scope of your system, does it include business functions outside of IT (e.g., HR Case Management, Facilities, Finance etc.)? 5. Users: How many agent (fulfillers/users) licences do you have?