Please can I request answers to the following questions, please complete the table below where possible. This is for public interest research to identify trends over time. * Please list the last two ITSM solutions utilised within your organisation since 2010 (not including the currently utilised solution)? o Examples include ServiceNow, BMC, Ivanti, Marval, HPOV, Hornbill, Freshservice etc o If the currently utilised solution has been in situ for this time, please state that. * Between what years were these in usage? * What were the principal drivers behind the decision to change?

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Chwiliwch eto