CRM and CRS Systems
Under the Freedom of Information Act 2000, I kindly request information regarding the Customer Relationship Management (CRM) and Content Management System (CMS) platforms used by your council. 1. CRM Platform Information: a. What CRM platform does your council currently use? b. When is the contract end date for the CRM platform? c. When was the CRM contract last re-tendered? d. Could you please provide the contract value for the CRM platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.) e. Is there an intent to release a tender for CRM platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details. 2. CMS Platform Information: a. What CMS platform does your council currently use? b. When is the contract end date for the CMS platform? c. When was the CMS contract last re-tendered? d. Could you please provide the contract value for the CMS platform? (Please note that invoices exceeding £5,000 are required to be accessible to the public.) e. Is there an intent to release a tender for CMS platforms in the foreseeable future? If so, kindly provide an estimated timeline or relevant details.